Returns & Exchanges

RETURNS & EXCHANGES

Returning Your Purchase for Eurekans, Witches & Wizards

Behold, our covenant of 30 moons. Should the fullness of time encompass more than this, our magic falters and we cannot offer enchantments of exchange or refunds.

To unlock the gate of returns, your artifact must remain untouched, as we crafted it, and still dwell within the charm of its original vessel. To complete this transformation, present to us the key to its inception, a receipt or proof of purchase, and be ready to conjure the incantation of your order number.

Once the portal is opened, we shall unveil the map to the shipping label and tracking number, allowing the artifact to be safely returned to our realm.

Returning Your Purchase for Mortals

We offer a 30-day refund or exchange policy, which becomes void after 30 days from the purchase date. To be eligible for a return, please ensure that the item is unused and in the same condition as when you received it. It should also be returned in its original packaging.

You will need to provide a receipt or proof of purchase to complete the return process. Kindly have your order number ready when requesting a return. Once your return is approved, we will provide a shipping label and tracking number for your reference.

For all returns, you are responsible for the return shipping cost. If a refund for a purchase is requested, the original cost of shipping will not be included.

Clothing, Bags, Mugs and Other Useable Items

We will accept returns on goods that have not been worn or washed. If the size ordered doesn’t fit, or you are not happy with your order, you are welcome to exchange it for a different size or another item. For all returns, you are responsible for the return shipping cost. If a refund is issued the item cost will be refunded, but not the shipping cost.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

When your refund is initiated, you will receive an email notification. It can take up to 10 business days after this time for the amount to appear in your account.

If this time has passed and you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@theheartdivision.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@theheartdivision.com.

Shipping

We will provide a shipping label and tracking number for all approved returns and exchanges.